Guarantees & Customer Charter
Backed by both Fairtrades and The HomePro Insurance Backed Guarantee, and coupled with our Customer Charter, InFibreGlass offers comprehensive cover for that all important peace of mind, all included in the price. We are covered by Home Pro for your peace of mind Registered with Fair Trades.
Cover Includes
- Workmanship
- Materials used
- Recovery of any deposit payments made to InFibreGlass of up to 25% of the contract value
- Any additional cost to the original contract that the replacement contractor may charge
- All the terms provided to you under the InFibreGlass guarantee should we cease to trade upon completion of your project
- Transfer of the policy to any new owner of your property, provided the contractor's
The InFibreGlass Customer Charter
We agree:
- To supply a written quotation when submiting a tender for contract
- To comply with all laws, statutory regulations and Building Regulations
- To maintain adequate employers and public liability insurance
- To respect the homeowners privacy and take all steps to ensure the security of their home and a safe working environment
- To ensure htat all work is started and completed on the agreed dates and that any unavoidable changes
are clearly communicated to the home owner - To arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay
- To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All
changes must be agreed with the homeowner prior to proceeding - To ensure that all works are completed to the highest possible standards and that all guaranteed elements of work
are agreed - To leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completion of the project
- To operate a customer coomplaints procedure that undertakes to respond to any complaints wihin a reasonable time
and in a professional, appropriate manner - To ensure that all colleagues and sub-contractors meet these standards at all times
Cover
Exclusions & Limitations
- Materials and labour charges for which any person other than InFibreGlass would be liable
- Any damage or defect insurable under normal household insurance
- Any loss of use or consequential loss
- Damage or defects not directly caused by faulty workmanship or materials that could be recovered under the
InFibreGlass guarantee - Loss or damage casued by sunlight, storm or wear and tear
- Defects arising from alterations, modifications, lack of maintenance or additions to the work after completion
- Rectification work carried out without the insurers consent
- Excess (as stated on the certificate of insurance)
- These terms are to be taken as a brief outline or the full terms and conditions, which can be found
at www.homeproinsurance.co.uk